How the ordering system works
How customers place orders on your page and how you receive, accept, reject and complete them in the orders dashboard.
Restanaut's ordering system connects your public restaurant page, where customers order, with your orders dashboard, where you and your team handle those orders in real time.
How customers place an order
- Customers open your restaurant page, from a link, your website, social media, or by scanning a QR code.
- They browse your menu and add dishes to the basket, choosing sizes and options if you offer them.
- At checkout they pick a delivery method you've enabled: eat in (with their table number), pick-up, or delivery with their address.
- They enter their contact details and, if you allow it, an optional note for the kitchen.
- After placing the order they land on a confirmation page that updates live: order placed, accepted with an estimated waiting time, ready, or rejected.
Online payments
If you enable online payments, customers pay by card right at checkout. Payments are processed with Stripe Connect and go directly to your Stripe account, so orders arrive already paid. You choose which payment methods are available, card up front, cash, or both.
Set up online payments with Stripe
How you receive orders
Every new order appears instantly on your orders page, no refreshing needed. A badge shows how many orders await confirmation, and you can be alerted by push notifications, email and a sound alarm.
The orders page has two tabs:
- In Progress, new and accepted orders that still need your attention.
- Done, completed and rejected orders.
Selecting an order shows its full details: the dishes with sizes and extras, totals, delivery method and address, the customer's contact details, and their note if they added one.
Accepting an order
Press Accept and enter the estimated waiting time in minutes. The customer immediately sees that their order was accepted along with your time estimate. When the food is ready or handed over, press Done.
Rejecting an order
If you can't fulfill an order, press Reject and pick a reason, or write your own. The customer is informed right away with the reason you selected.
Orders that aren't accepted in time are rejected automatically, so customers are never left waiting without an answer. You can configure this time yourself.
Read how automatic rejection works and how to customize it
Staying connected
The orders page shows a connection indicator, when it says Connected, orders stream in live. Keep the page open on a tablet, phone or computer at your counter. You can also install the Restanaut app on your device directly from the orders page to receive push notifications.
Set up notifications so you never miss an order
Desktop app
With the Restanaut desktop app you can receive and manage orders right from your computer. The app can accept new orders automatically and print them on your receipt printer the moment they arrive, so during a busy service nobody has to touch a screen.
Read how to set up the desktop app
Printing orders
Each order can be printed with one click, on a thermal receipt printer or plain A4 paper, so the kitchen always has a clear ticket to work from.
Sold out dishes
Sold out of a dish mid-service? Disable it with a single click and it immediately disappears from your page. Bring it back just as quickly when it's available again.
Ready to try it yourself?
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